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Privacy Policy |
| Return Policy Rustic Ranch Furniture offers a 30-day return policy on selected items based on manufacturer return policies. For further information not listed, please contact Rustic Ranch Furniture. • Please contact us at 888-3RUSTIC or e-mail our Customer Relations Department at customerservice@rusticranchfurniture.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product back to Rustic Ranch Furniture. Returns may not be accepted without a valid RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, and the reason for the return. • All products returned MUST: be 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, accessories and any other documentation included with the original shipment. • Shipping charges on returned items are the customer's responsibility; Rustic Ranch Furniture will match the shipping method and pay for shipping on replacement or exchange item(s). • For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage . Please use a carrier that is able to provide you with proof of delivery. • If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Rustic Ranch Furniture to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Rustic Ranch Furniture immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Rustic Ranch Furniture of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Contact us at 888-3RUSTIC to arrange for carrier inspection and a pick up of damaged merchandise. • DEFECTIVE returns can be returned directly to Rustic Ranch Furniture within 30 days from the invoice date, at Rustic Ranch Furniture's discretion for: credit, replacement, exchange or repair. • Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC code will ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply. • NON-DEFECTIVE returns can be accepted directly by Rustic Ranch Furniture within 30 days from the invoice date, at Rustic Ranch Furniture's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee. • Additional manufacturers may be added to this list as: manufacturer policies change, manufacturers go out of business or in the case of specially ordered items. Click here for Rustic Ranch Furniture mailing addresses and phone numbers. Rustic Ranch Furniture reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items. |
| Pricing and Information Disclaimer All pricing subject to change. For all prices, products and offers, Rustic Ranch Furniture reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. High volume bids are welcome! While Rustic Ranch Furniture uses reasonable efforts to include accurate and up-to-date information on the Site, Rustic Ranch Furniture makes no warranties or representations as to the Site's accuracy. Rustic Ranch Furniture assumes no liability or responsibility for any errors or omissions in the content on the Site.
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